Privacy Policy

Last updated: August 27, 2025

1. Introduction

Rabid Globe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rabid-globe.com or make purchases from us.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number, address)
  • Billing and shipping information
  • Payment information (processed securely by third-party payment processors)
  • Order history and preferences
  • Communications with our customer service team

Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address and location data
  • Pages visited and time spent on site
  • Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders
  • Provide customer service and technical support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in our operations (shipping, payment processing, etc.)
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Our cookie policy includes:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through our cookie consent banner or your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Access controls and employee training
  • Regular security assessments
  • Data backup and recovery procedures

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain types of processing

To exercise these rights, please contact us at [email protected]

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:

  • Customer account data: Until account deletion is requested
  • Order history: 7 years for tax and legal purposes
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: Up to 2 years

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Transfers

Your personal information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +44(0)0634 901228
  • Address: 885 Sonia Cliffs Port Lee, S6 1WR, United Kingdom